Returns & Exchanges
At Plateful, we want you to love every piece of your home collection. If you are not completely satisfied with your purchase, we offer a hassle-free return or exchange within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the unused items in their original packaging, ensuring all protective inserts are included to prevent breakage during transit.
Attach Shipping Label
Download and print your prepaid shipping label from the portal and securely affix it to the outside of your return parcel.
Receive Your Refund
Once our warehouse inspects the returned dinnerware, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing